Return & Exchange Policy

Return & Exchange Policy

General

At Knits N Knots, we take pride in delivering premium craftsmanship and high-quality products. While we sincerely hope you love your purchase, please note that we do not offer returns or exchanges under standard circumstances.

“Standard circumstances” refer to situations where the product is delivered exactly as described, free from defects, and meets the quality benchmarks set by us.If an item passes our quality checks and aligns with the product description at the time of purchase, it is considered final sale and not eligible for return or exchange. This policy reflects our commitment to maintaining consistent quality standards.

 

Defective Products

Quality Assurance

Knits N Knots follows a strict quality control process to ensure defect-free products. Each item undergoes careful inspection during manufacturing and before packaging. Skilled professionals assess every piece for imperfections, damage, or inconsistencies that could affect appearance or performance. We use premium materials and follow industry best practices to minimize the risk of defects during production, handling, and shipment.


Reporting a Defect

If you receive an item with a manufacturing defect, you must notify us within 48 hours of delivery. To raise a claim, please contact our customer support team at +92 322 248 7100 / +92 345 213 1810 or info@knitsnknots.com, along with the following details:

  • Order number or reference

  • Clear description of the defect

  • Photos or videos clearly showing the issue

  • Any additional supporting information


Return Procedure

Once your claim is reviewed and approved, our team will guide you through the return process to our address in Pakistan. Please note that all return-related shipping and customs charges are the responsibility of the customer. The process includes:

  • Reporting the defect within 48 hours with valid proof

  • Securely packing and shipping the item at your own expense

  • Evaluation of the returned item upon receipt

  • Resolution through replacement, store credit, or refund (where applicable)


Product Assessment

After receiving the returned item, Knits N Knots will carry out a detailed assessment. This includes visual inspection, documentation review, internal evaluation, and verification of the reported defect to determine the most appropriate resolution.


Resolution

Based on the investigation results and policy guidelines, the brand may offer a replacement or refund. Refunds are issued only in rare and exceptional cases, strictly at the brand’s discretion. As a general rule, refunds or exchanges are not offered unless a verified defect is confirmed.


Brand Discretion

All decisions regarding refunds, replacements, or store credits are made solely by Knits N Knots and are considered final.

 

Cancellation Policy 

Eligibility 

Customers may request order cancellation within 24 hours of placing an order. Cancellation requests are subject to approval and cannot be processed once an order has entered production or has been shipped. Requests made after the allowed timeframe will not be entertained, and all associated costs will remain the customer’s responsibility.


Cancellation Window

Cancellation requests must be submitted within 24 hours of order placement. To request a cancellation, customers must contact our support team immediately and share their order number.


Refund Method

If a cancellation is approved, the refund will be issued in the form of store credit equal to the order value. This store credit can be used exclusively on the Knits N Knots online store and must be redeemed within 1 month of issuance. Refund processing typically takes 7–14 business days from approval.


Non-Cancellable Items

The following items are not eligible for cancellation or refund:

  • Items marked as final sale or non-refundable

  • Custom-made or personalized products once production has started


Cancellation Process

To initiate a cancellation request, please contact our customer support team at +92 322 248 7100 / +92 345 213 1810 or info@knitsnknots.com, clearly mentioning your order number and reason for cancellation.


Communication

Customers will receive a single confirmation notification via email and/or SMS acknowledging receipt of the cancellation request and informing them of its status.


Responsibility

Customers are responsible for providing accurate order details and requesting cancellations within the permitted timeframe. Knits N Knots is responsible for processing valid cancellation requests and issuing store credits in accordance with this policy.


Policy Updates

Knits N Knots reserves the right to modify or update this cancellation policy at any time. Any changes will be reflected on the website and communicated where necessary. Customers are encouraged to review the policy periodically.