Shipping Policy

Shipping Policy

General

  • We have registered office in Karachi.We own and operate the website, https://knitsnknots.com/ .Our brand is engaged in the sale of apparel and accessories under the name, Knits N Knots.

  • This Shipping and Delivery Policy (“Policy”) explains the terms, conditions, and processes related to the shipment and delivery of products purchased through our website.

  • We strive to offer a hassle-free shopping experience and work with reliable courier partners to ensure that orders are delivered safely and within reasonable timelines.

 

Shipping & Delivery Terms


Order Processing & Delivery Timeline

All shipments are handled by third-party courier services. As most of our products are made to order, delivery timelines may differ depending on the product. Estimated delivery timelines are 3-4 weeks. For delivery-related inquiries, customers may contact us via WhatsApp at +92 322 248 7100 / +92 345 213 1810.
Please note that delivery timelines are estimates and may be affected by circumstances beyond our control.


Customer Information Accuracy

To ensure successful delivery, customers must provide complete and accurate details including name, shipping address, billing address, contact number, and landmarks where applicable. Knits N Knots will not be responsible for delivery issues caused by incorrect or incomplete information.


Delivery Attempts

If a delivery attempt is unsuccessful, the customer will be contacted using the registered contact details. Any additional delivery attempts requested by the customer may result in extra charges.


Delays in Delivery

While we aim to dispatch and deliver orders on time, delays may occur due to logistical challenges, weather conditions, political situations, or other unforeseen events. Customers will be informed of delays and revised delivery estimates through official communication channels.


Courier Conduct

Although we partner with professional courier companies, Knits N Knots is not liable for the actions, behavior, or negligence of delivery personnel. Any disputes must be resolved directly with the courier service.


Shipment Tracking

Once an order has been dispatched, customers will receive a tracking number via SMS and/or email. Tracking details can also be requested through WhatsApp or social media channels. Tracking updates may occasionally be delayed due to technical limitations.


Local Orders Delivery Charges 

Domestic Deliveries within Pakistan are on the basis of the weight of the package and within Karachi delivery charges are Rs500/-


International Orders Delivery Charges

International shipping costs are calculated based on the delivery destination and package weight. Product prices and shipping fees shown at checkout do not include customs duties, import taxes, or other governmental charges. Any such charges are the responsibility of the customer and must be paid upon delivery.


Customs Clearance Responsibility

For international shipments, customers are responsible for complying with local customs regulations. Any delays, penalties, or additional charges resulting from customs clearance are the sole responsibility of the customer. Knits N Knots will not be held accountable for customs-related delays or costs.

 

Goods or Services Not Received


Meaning

“Goods or Services Not Received” refers to situations where the customer does not receive their order within the estimated timeframe or despite shipment confirmation.


Applicability

This policy applies to all purchases made through Knits N Knots.


Delivery Proof

Orders are shipped to the address provided at checkout. Deliveries are contactless, and proof of delivery is generated by the courier company. This proof may be used to resolve any delivery-related disputes.


Shipment Confirmation

A tracking number will be issued once the order is dispatched, confirming that the shipment is in transit.


Reporting Timeline

Any non-receipt issues must be reported within 7 working days from the expected delivery date, excluding weekends and public holidays.


Reporting Procedure

Customers can report delivery concerns by contacting us at +92 322 248 7100 / +92 345 213 1810 or emailing info@knitsnknots.com.


Missing Shipment Claims

By agreeing to these terms, the customer acknowledges that once an order has been dispatched and a tracking number is issued, Knits N Knots cannot be held responsible for missing deliveries. The tracking number serves as proof of dispatch, and no chargeback or card dispute may be raised on this basis.
Customers are advised to contact the courier service directly for resolution. Our support team may assist in coordinating communication where possible.


Contactless Delivery Policy

All deliveries are conducted without physical signatures. Digital tracking confirmation is considered valid proof of delivery.


Customer Obligations

Customers are responsible for ensuring delivery details are accurate and for promptly coordinating with courier services in case of delivery-related issues, thereby releasing Knits N Knots from liability.


Review & Investigation

Upon receiving a complaint, customers must provide order details, tracking information, and supporting evidence. Our team will review the case internally and communicate the outcome transparently.


Customer Support

For further assistance, please contact us at info@knitsnknots.com or via WhatsApp at +92 322 248 7100 / +92 345 213 1810.